HumanWork HELP DESK is an application to manage the work of service departments. It supports all stages of the service, processes management and the analysis
of service level (SLA).

HumanWork HELP DESK provides the members of the service departments with
a friendly work environment, within which they:

  • register incoming entries, classify them and delegate tasks to particular consultants or external companies and experts
  • monitor the status of all active entries and have an access to all archive data
  • inform customers about the status of submitted issues in an anticipated time
    of solving the problem
  • register the equipment and software and are informed about service necessity
  • inform users about planned break in providing services or decrease in quality
    and the way of solving occurred problems
  • manage service contracts, monitor guarantee time and service level agreement (SLA)
  • have a permanent access to the central database of all company's documents, tasks, cases and contacts
  • use service knowledge base created on the basis of submitted and solved problems
  • have an access to extended reports analysing the effectiveness of customer service processes



KOMPONENTY HumanWork Help Desk:

HumanWork CRM posiada wszystkie komponenty HumanWork OFFICE:
Kalendarz
Moje zadania
 Przypomnienia
Repozytorium dokumentów
Forum
Email
Kontakty
Silnik przepływu zadań i dokumentów
oraz:
Service Center
Baza wiedzy serwisowej

Zobacz także:
KOMPONENTY DODATKOWE