HumanWork CONTACT CENTER is an application to manage the work of relations departments serving customer communication through different media.
It enables the effectiveness increase, service quality improvement
and the standardisation of services with a simultaneous cost reduction.

HumanWork CONTACT CENTER is an extension of HumanWork CRM, which, apart from customer relation management, ensures application distribution management and creates conversation template scripts.


COMPONENTS of HumanWork CONTACT CENTER:

HumanWork CONTACT CENTER has all components of HumanWork CRM:
Calendar
My Tasks
 Reminders
Document Repository
Forum
E-mail
Contacts
Work and Document Flow Engine
Customer Database
Business Report Generator
 Mobile CRM
as well as:
Multimedia Call Center

See also:
EXTRA COMPONENTS