Business Procedure Creator

Integrate processes with projects

Business Procedure Creator enables the automation of business processes
and provides effective tools for their management, control and continuous improvement.

The procedures are modelled with the help of graphic diagrams without the need
for programming or possessing any informative knowledge. The model of procedure
is a ready-to-use project template which automates task and document flow.

The procedure can automate a part or even the whole project. It is activated
by the chosen project task which automatically generates the standard sequence
of tasks and documents.

After running the procedure, the system takes over the realisation of an arranged project: informs all participants of the process, what they are currently to do,
provides the required documentation, archives it and coordinates all actions.
In that way, it ensures a simultaneous and properly synchronised course of routine actions and the acceleration of their execution.




Decrease customer service costs through the use of standards

For HumanWork CRM business procedure creator is a Sales Force Automation (SFA) tool which enables automation of procedures connected with customer service, creating loyalty programmes, promotion and marketing gimmicks as well as sales service which consist of:

  • order proceedings
  • contacts & customer relations management
  • information exchange
  • order tracking
  • sales analysis and prognosis





In HumanWork CONTACT CENTER and HELP DESK business procedure creator enables automation of event service occurring in Service Center, which consist of:

  • application queuing management
  • contacts & customer relations management
  • customer information exchange